Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Zylo ("Company," "we," "us," or "our") regarding your use of our AI-powered website and application building platform. By accessing or using Zylo, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

Description of Service

Zylo is an AI-powered platform that enables users to create, edit, and publish websites and applications through natural language descriptions. Our services include:

• AI-powered website and application generation
• Real-time editing with natural language commands
• Built-in hosting and domain management
• E-commerce capabilities and integrations
• User authentication and data storage
• Third-party integrations and APIs
• Analytics and performance monitoring

SMS Communications

Description of SMS Use Cases

When you provide your phone number and consent to receive SMS messages through any of our forms (such as the Custom Solutions inquiry form), you may receive text messages from Zylo (operated by T&N DIGITAL) for the following purposes:

• Project updates and status notifications related to your inquiry
• Quotes, proposals, and pricing follow-ups
• Scheduling and appointment confirmations
• Responses and follow-ups to your custom solutions requests

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us. After sending STOP, you will receive a one-time confirmation message and no further SMS messages will be sent unless you re-consent. You may also opt out by contacting us at [email protected]. Reply HELP to any message for assistance, or contact us at [email protected] for support.

Message and Data Rates

Message and data rates may apply to any SMS messages sent to or received from Zylo, depending on your mobile carrier and plan. Message frequency varies based on the nature of your inquiry and project needs. You are responsible for any charges imposed by your mobile carrier.

Carrier Liability Disclaimer

Zylo and T&N DIGITAL are not liable for delayed or undelivered SMS messages. Delivery of messages is subject to effective transmission by your mobile carrier. Carriers are not responsible for the content of messages sent through their networks. Neither Zylo, T&N DIGITAL, nor any mobile carrier shall be liable for any delays, failures, or errors in any SMS communication.

Privacy

Your phone number and information collected through SMS opt-in are handled in accordance with our Privacy Policy. We do not sell, rent, or share your phone number or SMS opt-in information with third parties for their marketing purposes.

User Accounts

Account Registration

To use Zylo, you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your contact information remains current

Account Eligibility

You must be at least 18 years old and have the legal capacity to enter into agreements. If you are using Zylo on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Acceptable Use

Permitted Uses

You may use Zylo for lawful business and personal purposes, including:

• Creating websites and applications for legitimate purposes
• Publishing content that complies with applicable laws
• Using our AI tools to generate original content
• Integrating third-party services and APIs

Prohibited Uses

You agree not to, and not to allow others to:

• Creating content that is illegal, harmful, or violates others' rights
• Distributing malware, viruses, or other harmful code
• Engaging in spam, phishing, or fraudulent activities
• Infringing on intellectual property rights
• Harassing, threatening, or abusing others
• Attempting to gain unauthorized access to our systems
• Reverse engineering, decompiling, disassembling, or otherwise attempting to derive source code, models, or algorithms underlying the platform
• Bypassing or disabling any security, usage, or access controls
• Using automated tools (such as bots, scrapers, or crawlers) to access or interact with the platform without our written permission
• Competing with or reselling our services without permission
• Misrepresenting AI-generated output as human-created in contexts where it could cause harm or deception
• Using AI-generated output without appropriate review in high-risk or sensitive contexts, including medical, legal, financial, or safety-critical applications
• Using the platform, AI output, or prompts to train, develop, or improve competing AI models
• Overloading, disrupting, or interfering with the normal operation of the platform
• Using the platform in violation of applicable laws, regulations, export controls, or sanctions

Intellectual Property

Your Content

You retain ownership of content you create using Zylo. By using our service, you grant us:

• A license to host, store, and display your content
• Permission to process your content through our AI systems
• Rights to use anonymized, aggregated data to improve our services
• Authority to take down content that violates these Terms

Code Ownership and Export

The code generated for your projects belongs to you. You are free to export your project's source code at any time and host it anywhere you choose. Zylo does not claim ownership over the code produced for your projects, and you are under no obligation to remain on our platform to use it. Our hosting and deployment services on HumanikCloud are entirely optional — if you prefer to self-host or deploy elsewhere, you may do so without restriction.

Our Intellectual Property

Zylo and its features, including our AI technology, are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on our platform without express permission.

Pricing and Payment

Subscription Plans

Zylo offers various subscription plans with different features and usage limits. Current pricing is available on our website and may be updated from time to time with notice.

Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable unless otherwise specified
• You authorize us to charge your payment method automatically
• Failed payments may result in service suspension
• You're responsible for all taxes and third-party fees

Usage-Based Charges

In addition to subscription fees, certain actions on the platform may incur usage-based charges, including but not limited to:

• AI token consumption: Each AI generation cycle consumes tokens from your plan allocation. Usage beyond your plan's included tokens may result in additional charges.
• Publishing and deployment: When you publish or deploy a project to a live URL via HumanikCloud, infrastructure resources are provisioned on your behalf. These resources incur costs regardless of your subscription status (see "Publishing and Deployment" below).
• Traffic and bandwidth: Published projects that serve traffic to end users consume compute, bandwidth, and storage resources. You are responsible for infrastructure costs associated with traffic served to your published projects.

Token Credits and Rollovers

Each paid subscription plan includes a monthly allocation of AI tokens. The following rules govern how token credits are issued, used, and carried forward:

• Monthly allocation: Tokens are provisioned at the start of each billing period based on your active plan (e.g., 200 tokens/month for Pro, 400 tokens/month for Business).
• Rollover: Unused tokens on paid monthly plans roll over to the next billing period. Rolled-over tokens are available for one additional billing period only — after that, any remaining rollover tokens expire.
• Rollover cap: The maximum number of tokens that can roll over is equal to your plan's monthly allocation. For example, on the Pro plan (200 tokens/month), you can roll over up to 200 unused tokens.
• Free and trial tokens: Tokens issued during a free trial do not roll over and expire at the end of the trial period.
• Plan changes: If you upgrade your plan, your token balance is provisioned immediately at the new plan's allocation. If you downgrade, your current token balance remains available until the end of the billing period, after which the new plan's allocation takes effect with standard rollover rules.
• Cancellation: If you cancel your subscription, all unused tokens — including any rollover balance — expire at the end of your current billing period. Tokens are not refundable.
• Purchased tokens: Tokens purchased as add-on packs are added to your balance immediately and do not expire at the end of a billing period, but are subject to fair-use policies.

Refund Policy

All fees — including subscription fees, token usage charges, and infrastructure costs — are non-refundable once the associated service has been rendered. Specifically:

• Subscription fees are non-refundable for any partially used billing period
• Token usage charges are non-refundable once tokens have been consumed
• Infrastructure and deployment charges are non-refundable once resources have been provisioned or traffic has been served
• Charges incurred prior to or at the time of cancellation remain valid and payable, including any final usage charges processed during the cancellation period
• Filing a chargeback or payment dispute for legitimately incurred charges may result in immediate account suspension and collection action

Publishing and Deployment

What Publishing Means

When you publish or deploy a project through Zylo, your application is deployed to live infrastructure on HumanikCloud. This means:

• A dedicated virtual machine and associated resources are provisioned for your project
• Your project becomes accessible via a public URL and can serve traffic to anyone on the internet
• Infrastructure costs begin accruing from the moment of deployment, regardless of whether you actively use the platform
• Resources remain allocated and costs continue to accrue until the project is explicitly unpublished or your account is fully terminated

Your Responsibility for Published Projects

You acknowledge and agree that:

• You are solely responsible for any traffic, bandwidth, and compute resources consumed by your published projects
• Sharing your project's public URL with others — including on social media, in marketing materials, or through any distribution channel — may generate traffic that incurs infrastructure costs on your account
• You are responsible for monitoring your usage and understanding the cost implications of serving live traffic
• We reserve the right to throttle, suspend, or take offline any published project that generates excessive or abusive traffic, or where the associated account has outstanding unpaid charges

Trial and Free Tier Limitations

If you are on a trial or free tier:

• Projects created during a trial that remain unpublished will not incur any charges. You are free to build and experiment within the platform at no cost.
• You may publish projects during your trial. However, if your trial ends and you do not convert to a paid subscription — or if your payment method on file fails — we reserve the right to take any published projects offline until a valid payment method is established.
• Similarly, if you cancel your paid subscription while projects remain published, those projects may be taken offline as described in the "Cancellation and Termination" section below.
• This is especially applicable to projects hosting web services, APIs, or applications that consume substantial compute, bandwidth, or storage on HumanikCloud. Users who attempt to abuse the platform by serving traffic through published projects without maintaining a valid subscription or payment method will be charged for the compute and infrastructure resources consumed.
• Where a user has published a project that has consumed significant infrastructure resources without payment, we reserve the right to pursue recovery of those costs — including through invoicing, collections, or other legal remedies.
• Transitioning from a trial to a paid plan does not retroactively waive charges incurred during the trial for usage that exceeded free-tier limits

Non-Payment and Project Suspension

If your account has outstanding unpaid charges for infrastructure and compute costs associated with published projects, we reserve the right to:

• Take published projects offline immediately until all outstanding balances are settled
• Suspend your access to the platform, including the ability to create, edit, or manage projects
• Restrict future publishing and deployment capabilities until your account is in good standing
• Refer unpaid compute and infrastructure balances to a collections agency or pursue legal remedies if payment for published project resources is not received within 30 days of the original due date
• Delete project data and deployed resources after 90 days of non-payment, with no obligation to restore

Taking a project offline due to non-payment does not relieve you of the obligation to pay for compute, bandwidth, and infrastructure resources already consumed by your published projects. All accrued infrastructure charges remain valid and payable regardless of project status.

Abuse and Excessive Usage

We reserve the right to take action — including suspending deployments, restricting account access, or applying additional charges — in cases of:

• Artificially inflated traffic or bot-driven requests to published projects
• Using the platform to host content or services that generate disproportionate infrastructure costs relative to your plan
• Circumventing usage limits, rate limits, or resource caps through any means
• Publishing projects with the intent of consuming platform resources without maintaining a valid subscription or payment method

AI Technology and Limitations

AI-Generated Output

Zylo uses artificial intelligence models to generate code, content, websites, and other outputs ("AI Output"). AI Output is provided "as is" and should not be relied upon without independent review and testing. You acknowledge and agree that:

• AI Output may contain errors, inaccuracies, security vulnerabilities, or other issues
• You are solely responsible for reviewing, validating, and testing all AI Output before use or publication
• We do not guarantee that AI Output will be unique, accurate, complete, or free of third-party rights
• AI Output may be similar or identical to output generated for other users who submit similar prompts or descriptions
• You assume full responsibility for your use of AI Output and agree not to rely on it for critical or high-risk functions — including medical, legal, financial, or safety-related purposes — without appropriate safeguards and professional review

AI Output Ownership

As between you and Zylo, you own the AI Output generated for your projects, subject to any third-party rights in the underlying models, training data, or outputs. This ownership is subject to the license grants described in the "Intellectual Property" section above.

Content Responsibility

You are solely responsible for the content you publish using Zylo, including ensuring it complies with applicable laws, doesn't infringe on others' rights, and is appropriate for your intended audience. We are not liable for any claims arising from content you publish, whether AI-generated or otherwise.

Service Availability

While we strive to maintain high availability, we cannot guarantee uninterrupted service. We may:

• Perform scheduled maintenance with advance notice
• Experience occasional downtime due to technical issues
• Modify or discontinue features with reasonable notice
• Suspend service for accounts that violate these Terms

Cancellation and Termination

Cancellation by You

You may cancel your subscription at any time from your account settings. However, please note:

• Cancellation takes effect at the end of your current billing period
• Cancelling your subscription does not automatically unpublish or take offline any projects you have deployed. If your projects remain published after cancellation, infrastructure costs may continue to accrue and will be charged to your payment method on file.
• To avoid further charges, you must explicitly unpublish all deployed projects before or at the time of cancellation
• Any charges incurred up to and including the date of cancellation — including token usage, publishing fees, and infrastructure costs for traffic served — are final and non-refundable
• A final charge may be processed at the time of cancellation for any outstanding usage that occurred during your current billing period

Effect of Cancellation on Published Projects

Upon cancellation:

• Projects that are still published at the time of cancellation may be taken offline at our discretion after a grace period
• We are not obligated to continue hosting published projects for cancelled accounts
• If a published project continues to serve traffic between the cancellation request and the project being taken offline, those infrastructure costs remain your responsibility
• You will receive a final invoice for any outstanding usage charges

Termination by Us

We may terminate or suspend your account immediately if you:

• Violate these Terms of Service
• Fail to pay subscription fees or outstanding usage charges
• Engage in fraudulent or illegal activities
• Abuse our systems, infrastructure, or other users
• File a chargeback or payment dispute for legitimately incurred charges without first contacting us to resolve the issue

Upon termination, your access to Zylo will cease, all published projects will be taken offline, and your data may be deleted after a reasonable period. Termination does not relieve you of any obligation to pay outstanding charges.

Disclaimers and Limitation of Liability

Service Disclaimer

ZYLO IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZYLO AND ITS AFFILIATES, OFFICERS, AND PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WITHOUT LIMITING THE FOREGOING, WE WILL NOT BE LIABLE FOR ANY DOWNTIME, FAILURES, OR DELAYS CAUSED BY THIRD-PARTY INFRASTRUCTURE PROVIDERS; FOR ERRORS OR INACCURACIES IN AI-GENERATED OUTPUT; FOR ANY ACT OR OMISSION BY YOU OR ANYONE USING YOUR ACCOUNT; OR FOR LOSS OF DATA, EXCEPT TO THE EXTENT CAUSED BY OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. IN NO EVENT WILL OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.

Indemnification

You agree to indemnify and hold harmless Zylo and its affiliates from any claims, damages, losses, or expenses arising out of your use of our services, violation of these Terms, or infringement of any third-party rights.

Dispute Resolution

Governing Law

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles.

Arbitration

Most disputes can be resolved informally. Before filing a lawsuit, you agree to contact us at [email protected] to seek resolution.

Sensitive Data and Compliance

Default Platform Configuration

By default, the Zylo platform and HumanikCloud infrastructure are not configured to handle regulated or sensitive data categories, including but not limited to:

• Protected health information (PHI) under HIPAA
• Payment card data subject to PCI-DSS
• Financial account numbers or government-issued identifiers
• Biometric data or other special categories of personal data under GDPR
• Data subject to industry-specific regulations (e.g., FERPA, SOX, ITAR)

You should not upload, input, store, or process any of the above data categories through the platform unless you have contacted us in advance and we have confirmed in writing that appropriate compliance measures are in place for your account.

Custom Compliance Arrangements

If your use case requires handling regulated or sensitive data, please contact us directly at [email protected]. We are able to work with you to implement the necessary technical and organizational measures to meet your compliance requirements, which may include:

• Dedicated infrastructure and data isolation
• Business Associate Agreements (BAAs) for HIPAA compliance
• Enhanced encryption and access controls
• Data residency and sovereignty requirements
• Custom data processing agreements

These arrangements may require an enterprise plan and are subject to separate terms and pricing. We disclaim all responsibility for regulated data submitted to the platform without a prior written compliance arrangement in place.

Feedback

If you provide us with any feedback, suggestions, ideas, feature requests, or other information relating to the platform or our business ("Feedback"), you agree that we may use, copy, modify, distribute, publish, or otherwise incorporate that Feedback into our products and services for any purpose, in any form, and through any medium, without restriction or compensation to you. You also agree that we have no obligation to keep Feedback confidential or to credit you for any improvements derived from it.

Beta and Experimental Features

From time to time, we may make features available that are identified as beta, preview, early access, or experimental. You acknowledge and agree that:

• Beta features may be incomplete, contain bugs, or behave unexpectedly
• Beta features may be changed, suspended, or discontinued at any time without notice
• Beta features are provided "as is" without warranties of any kind, and all disclaimers and limitations of liability in these Terms apply with full force
• Data created or stored using beta features may be lost or reset when the feature is modified or discontinued
• Beta features may be subject to additional terms communicated at the time of access

DMCA and Copyright Compliance

We respect intellectual property rights and comply with the Digital Millennium Copyright Act ("DMCA") and equivalent Canadian copyright legislation. If you believe your copyrighted work has been copied and made available through the platform in a way that constitutes infringement, please send a written notice to our designated agent with the following information:

• Identification of the copyrighted work claimed to have been infringed
• Identification of the material that is claimed to be infringing, and information reasonably sufficient to permit us to locate the material
• Your contact information, including name, address, phone number, and email address
• A statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law
• A statement that the information in the notice is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner
• Your physical or electronic signature

Our designated agent for copyright notices is:

Repeat Infringer Policy

In accordance with the DMCA and applicable law, we have adopted a policy of terminating, in appropriate circumstances and at our sole discretion, accounts of users who are determined to be repeat infringers. We may also limit access to the platform or terminate accounts of users who infringe intellectual property rights, even if not deemed repeat infringers.

Export Controls and Sanctions

You may not use the platform if you are located in, or acting on behalf of a person or entity located in, a country or territory that is subject to Canadian or U.S. government embargoes or sanctions, or if you are on any government list of restricted or prohibited parties. You represent and warrant that you are not subject to such restrictions and that your use of the platform complies with all applicable export control laws and regulations.

Publicity Rights

If you are a business entity, you grant us a non-exclusive, worldwide, royalty-free license to use your name, logo, and trademarks ("Marks") to identify you as a customer on our website, in customer lists, pitch materials, investor presentations, and other marketing and promotional materials.

You may revoke this license at any time by giving us written notice at [email protected]. After we receive your notice, we will make commercially reasonable efforts to stop using your Marks in new materials, but we are not required to recall or destroy materials already in use. You represent and warrant that you have all necessary rights to grant this license.

Survival

The provisions of these Terms relating to intellectual property, code ownership, data rights, payment obligations, disclaimers, limitations of liability, indemnification, governing law, and any other terms that by their nature should survive, will continue in effect after termination of your account or these Terms.

Changes to Terms

We may update these Terms from time to time. Material changes will be communicated through email or prominent notices on our platform. Your continued use of Zylo after changes constitutes acceptance of the updated Terms.

Miscellaneous

• Severability: If any provision is found unenforceable, the remainder of these Terms will remain in effect
• Entire Agreement: These Terms constitute the entire agreement between you and Zylo
• Assignment: You may not assign these Terms without our consent. We may assign our rights and obligations
• Waiver: Our failure to enforce any provision does not constitute a waiver of our rights

Contact Information

If you have questions about these Terms of Service, please contact us: